Server Downtime and Data Loss

[Dave MTSD]

Thank You

[dingo750]

Mistakes can happen to everybody and anything, no worries.

only thing can i have better dices on the moves that were lost?

[grifftron]

I was playing a tournament game that was a 99% loss. Now with dice help i managed to make it a 90% win. My opponent is complaining and says that it would be fair to let him win. I am a player with 80+ active games so some games i was winning yesterday now they didn't even started!
Which option is fairest?
1. Win the game
2. Lose the game
3. Request from TO to replay the game

I think option 3 is the the golden section, but i need some opinions, especially from administrators.

Play the game as it is now. You win some, you lose some. I am sure this little episode will help us all appreciate random a bit more.

Ye... the exact opposite happened to me, I was winning the batch of 3, but now it looks like my opponent might sweep me in all 3 games... But I will not ask for a replay of the games, if he wins, he wins.

I agree with what laughingcav said above... everyone complains about the dice, but now we can be sure that the dice are not fixed... the outcomes of all of my games have changed... "and i'm feeling fine".

-griff

[torres44cm]

Sure glad there's some tech savvy people to take care of stuff like this , nice work CC

[Caminolento]

can you guys roll it back another 36 hours. My ranking would appreciate it.

Good job guys. Glad you guys were able to save as much as you did. Get some sleep. Drinks are on the house tonight..... okay, maybe not, but you get the idea.

[elbitjusticiero]

I don't know shit about your design or what table was lost.

This is the important part.

Not really. It just means he can't walk them through step-by-step on how to fix it. He was still spot on about the failure.

Not at all. There's no need to be knowledgeable in database management to know that there is an issue here. What would you do with speed games, for instance? Would you restore all games to their most recent state and let everyone automatically deadbeat and the current player win? What about freestyle games? Will you give the points to whoever happened to be connected when the server came back up? Would you restore only sequential, 24-hour games and let everything else be deleted? If you don't know how CC's system manages these issues (speed games, freestyle games, and perhaps other things I cannot think about right now), you cannot possibly understand what "restoring from backup" and what "data redundance" means in this context. (Data redundance might allow you to recover all the data in seconds, but those seconds can mean that many people lost turns and are now at a disadvantage.)

Also, this is not a bank, or a missile guiding system. Everybody chill out.

[bobzimmerman]

Thanks for the hard work and communication. It is a bit scarey that some people take this game so seriously. Get a life.

[kingJ1113]

I always wanted to time travel. Guess I can check that off my bucket list:) greatly appreciate all of the work that all of you have put into this.

[Sey69]

quick fix. nice work. minimal loss... 24 hours... pffftt. that's next to nothing. but, there's no speed games for me to be concerned with either.

[Silkzone]

I rose from the DEAD (-: Then got killed again, it was horrible )-: I'm traumatized now! ...Anyway good job getting in back!!

[stahrgazer]

well the four freemium games doesnt help when i have 7 games going already. Makes me happy I dont pay for this anymore

Someone's always gotta gripe, eh?

On the other hand, there are those of us who understand stuff happens. When it does, it's very nice to see
1) speedy fix and an explanation
2) acknowledgement that those things impact folks using the site
3) an attempt to make amends (24 hours lost/48 hours replaced; an extra gift to freemies as well)

Kudos!

[Sey69]

I rose from the DEAD (-: Then got killed again, it was horrible )-: I'm traumatized now! ...Anyway good job getting in back!!

same... but without the trauma.

And I suppose (& hope) the feelings of Deja Vu will subside eventually.

[dumhic]

thank you for the fix
i appreciate all of your efforts

[Barney Rubble]

Better check all games started in that shutdown because they are still out there you just cant join them .
BR

[JNash]

Thanks so much for your hard work!

[notheman]

Thank you for the hard work. At first I thought I as going crazy.. But now it all makes sense..

you all are the best...

CONQUER CLUB ................................. YEAH?

[shoan]

is it just me or did this reset completely destroy everyone's dice rolls afterwards?

[Tolman]

Great job to all.

[superstack21]

It will never the same... like our opponent see the future. As a result we might lose the game

[kristieluvsgurls]

well I had fought off 2 attacks the first time but with the redo I fell the first one made me weak and the 2nd player marched in and got me...but it took em 2 tries each to do it...good thing I have more to live for than just the game....Great job on the fix though ..And I am not complaining...I am actually laughing about the whole thing...

[suzieq51]

Now my bob is not working I have reinstalled and still not working,. If I have auto bob on I get Parsing XML I checked the cookies and all my setting are right, what do I do now

[Storyman52]

That explains why moves I remembered disappeared. I was checking old to see if I was mis-remembering when I made them. I'll still beat him. Thanks for getting the system back up, and SPECIAL thanks for letting us know what's going on.

[Dukasaur]

is it just me or did this reset completely destroy everyone's dice rolls afterwards?

Not everybody. My opponents have had highly enhanced dice today..

[narutoserigala]

CC,

It looks like you are suggesting to do nothing.

Without investigating, you already concluded that my case has no merits because my opponents may have a different view.

I hope this does not represent the general attitude of CC administrators. This suggest to me a tendency to want to take the easy way out.

It is much better if you can show some more accountability. We are paying customers.

My confidence in you suddenly is eroded and I would like the matter to referred to a higher authority than you.

Naruto

http://www.conquerclub.com/game.php?game=13346508

Thank you for attending to the data loss problem. However there are matters that you should also look into as a follow up that cannot be solved merely by crediting us 2 extra days.

Take for example the game above.

Teal had a disastrous turn before the reset. As a result, my team was in command of the game.

After the rollback, teal reset his turn and had a great round!

Now our winning game reversed to a losing game instead due to the rollback.

This is unfair to us considering that it is a tournament game.

Besides that I also had another winning game reversed as a result of your rollback.

CC, how do you intend to address the above matters?

naruto

I can only extend my condolences and apologies. Lots of good and bad luck happens in individual games and this was a (quite unfortunate) piece of bad luck for you. However, appreciate that it is simply not possible for us to go and start manipulating individual games based on how we think they should have gone. Your opponents, for example, may have a very different view of the situation in this game.... as every player in every game has there own perspective on it.

What I can assure you we are doing is putting our efforts in reducing the chances of this type of things happening again, and reducing the impact of any such scenario were it to happen. We are already re-engineering the backup processes, and discussing options for various ways of mitigating these situations. This is best way I can think of to serve the community as a whole on this matter.

[drailed]

slow and lots of spooling and sure effected roles