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Premium Expiration Awareness

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Premium Expiration Awareness

Postby bedub1 on Fri Feb 20, 2009 12:38 am

Concise description:Today is 2/19/2009. My premium membership expires on 2/27/2009. I figured I would have received some sort of notification... I should be informed before it runs out.
  • Put notifications on their pages
  • Email them a friendly reminder?

Specifics:Maybe it should be other places too.
  • Home page
  • My Games Page

This will improve the following aspects of the site:
  • People will buy it
  • They won't forget and run out
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Re: Premium Expiration Awareness

Postby n00blet on Fri Feb 20, 2009 12:50 am

bedub1 wrote:Concise description:Today is 2/19/2009. My premium membership expires on 2/27/2009. I figured I would have received some sort of notification... I should be informed before it runs out.
  • Put notifications on their pages
  • Email them a friendly reminder?

Specifics:Maybe it should be other places too.
  • Home page
  • My Games Page

This will improve the following aspects of the site:
  • People will buy it
  • They won't forget and run out
I had thought that you would be notified....Good suggestion, should be fairly simple to implement
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Re: Premium Expiration Awareness

Postby Optimus Prime on Fri Feb 20, 2009 12:52 am

I'm 100% behind this suggestion. There isn't really a reason to not remind people. Sure, they can realize it when their rank turns silver again, but that has the potential to cause problems. If they are looking to join tournament games, or participate in a clan challenge and all of the sudden cannot join new games, it could be difficult. Providing people with a 2 week or 1 month warning would let those who need to plan ahead have a chance to keep their games running smoothly without having to wait for their next paycheck, etc.

Sure, some of us can just renew at the drop of a hat, but there are plenty of folks around here who can't.
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Re: Premium Expiration Awareness

Postby Koganosi on Fri Feb 20, 2009 1:16 am

I like to see this suggestion. Even when I am not prem XD. But I don't see why not and it would be really handy for the guys who have it. It aint seems to hard to make either.

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Re: Premium Expiration Awareness

Postby blakebowling on Fri Feb 20, 2009 5:37 pm

This is a great idea. And as nooblet says it should be easy to add.
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Re: Premium Expiration Awareness

Postby sully800 on Sat Feb 21, 2009 12:52 am

I'm pretty sure it reminds you a day or two before hand because I just went through this last month.
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Re: Premium Expiration Awareness

Postby Woodruff on Sat Feb 21, 2009 1:36 am

sully800 wrote:I'm pretty sure it reminds you a day or two before hand because I just went through this last month.


A day or two might be too late...as we keep getting reminded "real life does crop up". I would also point out that if this were to hit someone who might be in several tournaments, it would adversely affect not ONLY that person, but also ALL of their opponents as the games would be delayed waiting and then delayed some more to find replacements.
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Re: Premium Expiration Awareness

Postby owenshooter on Sat Feb 21, 2009 4:41 am

i just take the lid off of mine and sniff it every few weeks to see if it is still fresh...-0
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Re: Premium Expiration Awareness

Postby The Fuzzy Pengui on Sat Feb 21, 2009 10:48 am

I like this idea :)
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Re: Premium Expiration Awareness

Postby owenshooter on Mon Feb 23, 2009 5:39 am

well, all you have to do is click on Premium Membership in the left hand menu, and your expiration date is clearly stated... for instance, mine says:

Your Premium Membership is valid until 2009-07-21 17:44:18

and i do believe it notifies you a few days before, i have received that in the past. perhaps you have your box set to not receive that type of pm from admins...-0
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Re: Premium Expiration Awareness

Postby Bruceswar on Mon Feb 23, 2009 6:24 am

I just went through this. It does email you to let you know. With that said more reminders would not be a bad thing.
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Re: Premium Expiration Awareness

Postby bedub1 on Mon Feb 23, 2009 5:03 pm

ConquerClub Email wrote:Hello bedub1,

Your Premium Membership is going to expire within the next few days.

Expiry date: 2009-02-27 14:27:38

Please consider renewing early to enjoy the full Conquer Club experience uninterrupted! Renewal adds 12 months to your expiry date so you have nothing to lose by doing it today. Visit http://www.conquerclub.com and click on Premium Membership.

Regards,
The Conquer Club
Just got this email today, 4 days before it expires. I think it should have been sooner....but there is something to be said for too many messages just pissing people off...So we need to find the sweet middle spot...
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Re: Premium Expiration Awareness

Postby sully800 on Mon Feb 23, 2009 10:34 pm

Woodruff wrote:
sully800 wrote:I'm pretty sure it reminds you a day or two before hand because I just went through this last month.


A day or two might be too late...as we keep getting reminded "real life does crop up". I would also point out that if this were to hit someone who might be in several tournaments, it would adversely affect not ONLY that person, but also ALL of their opponents as the games would be delayed waiting and then delayed some more to find replacements.


But when it does run out, why can't you just buy premium again? I'm confused about how more warnings would help this. Running out of premium shouldn't matter until you need to join new games, and when you do you can simply renew the membership.

Perhaps the warning could be 1 week before instead of 4 days before. But I would like to receive 1 warning maximum. This information is always available under your premium membership link, and its simple to renew at any time. I think a single warning is more than sufficient.
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Re: Premium Expiration Awareness

Postby bedub1 on Tue Feb 24, 2009 1:50 am

sully800 wrote:
Woodruff wrote:
sully800 wrote:I'm pretty sure it reminds you a day or two before hand because I just went through this last month.


A day or two might be too late...as we keep getting reminded "real life does crop up". I would also point out that if this were to hit someone who might be in several tournaments, it would adversely affect not ONLY that person, but also ALL of their opponents as the games would be delayed waiting and then delayed some more to find replacements.


But when it does run out, why can't you just buy premium again? I'm confused about how more warnings would help this. Running out of premium shouldn't matter until you need to join new games, and when you do you can simply renew the membership.

Perhaps the warning could be 1 week before instead of 4 days before. But I would like to receive 1 warning maximum. This information is always available under your premium membership link, and its simple to renew at any time. I think a single warning is more than sufficient.

Yes too many warning will just bug me....but once it starts getting close maybe put a banner on the "join a game" and "start a game" pages.....
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Re: Premium Expiration Awareness

Postby Woodruff on Tue Feb 24, 2009 3:42 am

sully800 wrote:
Woodruff wrote:
sully800 wrote:I'm pretty sure it reminds you a day or two before hand because I just went through this last month.


A day or two might be too late...as we keep getting reminded "real life does crop up". I would also point out that if this were to hit someone who might be in several tournaments, it would adversely affect not ONLY that person, but also ALL of their opponents as the games would be delayed waiting and then delayed some more to find replacements.


But when it does run out, why can't you just buy premium again? I'm confused about how more warnings would help this. Running out of premium shouldn't matter until you need to join new games, and when you do you can simply renew the membership.

Perhaps the warning could be 1 week before instead of 4 days before. But I would like to receive 1 warning maximum. This information is always available under your premium membership link, and its simple to renew at any time. I think a single warning is more than sufficient.


Absolutely, a way needs to be figured out to keep it from being annoying. But while I'm able to pretty much just load another $25 on whenever I need to, not everyone can do that. Some folks (particularly young folks) might need to save up a bit for it, and that wouldn't be much time...meanwhile, their tourney games are hosed.
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Re: Premium Expiration Awareness

Postby bedub1 on Fri Feb 27, 2009 4:12 pm

Hello bedub1,

Your Premium Membership has expired.

Please consider renewing to enjoy the full Conquer Club experience! Visit http://www.conquerclub.com and click on Premium Membership.

Regards,
The Conquer Club
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Re: Premium Expiration Awareness

Postby Kotaro on Fri Feb 27, 2009 4:15 pm

There's a warning afterwords, but just a PM a few days before, would be nice. Some of us live on a specific budget, and although $25 isn't a large amount, some of us like to keep everything on record, and quickly spending $25 out of nowhere would be annoying if you don't see it coming.
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Re: Premium Expiration Awareness

Postby Woodruff on Fri Feb 27, 2009 11:35 pm

Kotaro wrote:There's a warning afterwords, but just a PM a few days before, would be nice. Some of us live on a specific budget, and although $25 isn't a large amount, some of us like to keep everything on record, and quickly spending $25 out of nowhere would be annoying if you don't see it coming.


I take it this means you're not leaving this site completely now? Glad to hear it. Why the change of heart?
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