Conquer Club

Jesus wrote:Come to me, all you who are weary and burdened, and I will give you rest. Take my yoke upon you and learn from me, for I am gentle and humble in heart, and you will find rest for your souls. For my yoke is easy and my burden is light.

nietzsche wrote:he feels terrible right now..

KoolBak wrote:I like french fries.

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DoomYoshi wrote:Also I'm trying to upload the video of the girl throwing poo at Tim Hortons but as we speak YouTube is taking all of those videos done. Which is ridiculous because it is neither graphic nor violent.

... a spokesperson for Tim Hortons said it appears an employee had refused to let the woman into the restaurant's locked restroom.

"Our current understanding is that the (employee) used their discretion in this case and denied access … based on past behaviour," the spokesperson told CTV News in an email.

The worker was worried that letting her in could impact "the immediate safety" of customers and other employees, the spokesperson said, though the concerns were not specified.

She adds the onus falls on employers to ensure their workers are safe and that they conduct “risk assessments” so those who work for them know how to handle a similar situation or how to de-escalate it.

“Employers are required to do a risk assessment and to train their employees. In particular to train their employees if they’re going to deal with people who have mental health issues, who have special needs, or deal with people who are angry for one reason or another. It’s a very concerning episode.”

So, what exactly is a risk assessment?

“You have to do a risk assessment around an irate customer. That irate customer could cause you harm and other types of violence could occur in a restaurant or other work locations. This is all part of how you train employees to deal with situations that they might face.”

Lanzinger adds employers need to also put in every measure they can to protect employees from situations that could be described as “unhealthy” and “unsafe” for them.

What you may be wondering is how do you train an employee to be prepared to have feces whipped at them.

“[That’s] a very good question. There are things that happen that are difficult to know what should’ve been done. To de-escalate an irate customer, whether that was possible, I don’t know this particular case,” says Lanzinger. “Employees need to be trained on how to deal with customers that are irate, that may cause them some harm and I don’t know if that was done in this case, but these situations do occur and employers need to figure out a way to keep their employees healthy and safe in all of these situations.”

The Federation of Labour says other issues they see are people using “pee-bombs” and needles when they’re angry.

mrswdk wrote:

KoolBak wrote:I like french fries.

Did you know french fries weren't actually first made in France?

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