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Support Ticket Emails
Posted:
Tue Dec 18, 2007 5:09 pmby Hotdoggie
Are you suppost to recieve an email when you send in a support ticket? Cos' I sent one in a little bit of time ago and I still don't have an email saying it was opened as it said it would do on the confirmation page.
The ticket was to feedback moderation, dunno if that makes any difference.
Cheers.
oh and btw, sorry if this is not in the right place...was not overly sure where abouts I should put it.
Posted:
Tue Dec 18, 2007 5:13 pmby wicked
Yes, you should receive an email when you open a new ticket. I'll check on yours for you when I get home tonite.
Posted:
Tue Dec 18, 2007 5:16 pmby Hotdoggie
wicked wrote:Yes, you should receive an email when you open a new ticket. I'll check on yours for you when I get home tonite.
tyvm wicked
:)
Posted:
Tue Dec 18, 2007 6:59 pmby wcbarksdale
I have the same problem.
Posted:
Tue Dec 18, 2007 7:00 pmby wicked
Check your spam/bulk folder first, make sure it's not there. If you have your ticket number, you should be able to go back to the Help page and enter the ticket number at the bottom to check it's status. But I'll check on yours too.
Posted:
Wed Dec 19, 2007 12:08 amby wicked
Hotdoggie, which feedback ticket were you referring to? PM me with the info.
wcbarksdale, I didn't see a ticket from you. Please resubmit.
Posted:
Wed Dec 19, 2007 12:11 amby Strife
I can't help these people. I feel useless...
Posted:
Wed Dec 19, 2007 6:05 amby Hotdoggie
wicked wrote:Hotdoggie, which feedback ticket were you referring to? PM me with the info.
wcbarksdale, I didn't see a ticket from you. Please resubmit.
Dunno, maybe the guy deleted it or something cos' it's not there anymore.
And the email definately wasn't in my Spam folder...i did get 2 reply emails, but not the original confirmation that the tickets were opened.
Posted:
Wed Dec 19, 2007 11:49 amby wcbarksdale
Mine did get caught by a spam filter.