Conquer Club

My suggestion is that MODS answer e-tickets within a stipulated time limit

Concise description:
Standard Service TImes

This will improve the following aspects of the site:
This will make customer's feel like something is being done and that will make them really happy, giving them a warm fuzzy feeling

Agreed. I sent an e mail to Twill regarding a friend of mine who had been completely banned from the site (I felt unfairly as he hadn't cheated but merely point dropped a few hundred points) and three weeks later I have yet to receive a response.

Fruitcake wrote well about standards of customer service a couple of days ago. His point was well made and you would think should be blindingly obvious to a business in the 21st century.

Mr C

usually, you get an answer within 2-3 days, if your ticket is relevant (your friend that got banned should have sent the ticket, not you)

however, due to 'staff adjustment' (only way to put it nicely) the people who had been answering e-tickets are now doing a lot more work (not that I'm defending them )

Mr Changsha wrote:Agreed. I sent an e mail to Twill regarding a friend of mine who had been completely banned from the site (I felt unfairly as he hadn't cheated but merely point dropped a few hundred points) and three weeks later I have yet to receive a response.

Fruitcake wrote well about standards of customer service a couple of days ago. His point was well made and you would think should be blindingly obvious to a business in the 21st century.

Mr C

Along with what blake said, Twill had been away for about a month and still has about 200 messages in his inbox.

lancehoch wrote:

Mr Changsha wrote:Agreed. I sent an e mail to Twill regarding a friend of mine who had been completely banned from the site (I felt unfairly as he hadn't cheated but merely point dropped a few hundred points) and three weeks later I have yet to receive a response.

Fruitcake wrote well about standards of customer service a couple of days ago. His point was well made and you would think should be blindingly obvious to a business in the 21st century.

Mr C

Along with what blake said, Twill had been away for about a month and still has about 200 messages in his inbox.

Doesnt mean anything to me! This is a suggestion not lets defend CC thread!

hulmey wrote:

lancehoch wrote:

Mr Changsha wrote:Agreed. I sent an e mail to Twill regarding a friend of mine who had been completely banned from the site (I felt unfairly as he hadn't cheated but merely point dropped a few hundred points) and three weeks later I have yet to receive a response.

Fruitcake wrote well about standards of customer service a couple of days ago. His point was well made and you would think should be blindingly obvious to a business in the 21st century.

Mr C

Along with what blake said, Twill had been away for about a month and still has about 200 messages in his inbox.

Doesnt mean anything to me! This is a suggestion not lets defend CC thread!

and I'm telling you that your suggestion was implemented long ago, before it was suggested.

blakebowling wrote:

hulmey wrote:

lancehoch wrote:

Mr Changsha wrote:Agreed. I sent an e mail to Twill regarding a friend of mine who had been completely banned from the site (I felt unfairly as he hadn't cheated but merely point dropped a few hundred points) and three weeks later I have yet to receive a response.

Fruitcake wrote well about standards of customer service a couple of days ago. His point was well made and you would think should be blindingly obvious to a business in the 21st century.

Mr C

Along with what blake said, Twill had been away for about a month and still has about 200 messages in his inbox.

Doesnt mean anything to me! This is a suggestion not lets defend CC thread!

and I'm telling you that your suggestion was implemented long ago, before it was suggested.

well what a crappy job cc are doing of it. Shouldnt surprise me really

cena-rules wrote:

blakebowling wrote:

hulmey wrote:

lancehoch wrote:

Mr Changsha wrote:Agreed. I sent an e mail to Twill regarding a friend of mine who had been completely banned from the site (I felt unfairly as he hadn't cheated but merely point dropped a few hundred points) and three weeks later I have yet to receive a response.

Fruitcake wrote well about standards of customer service a couple of days ago. His point was well made and you would think should be blindingly obvious to a business in the 21st century.

Mr C

Along with what blake said, Twill had been away for about a month and still has about 200 messages in his inbox.

Doesnt mean anything to me! This is a suggestion not lets defend CC thread!

and I'm telling you that your suggestion was implemented long ago, before it was suggested.

well what a crappy job cc are doing of it. Shouldnt surprise me really

I never said the solution was working