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Add "Help" as a defualt room to live chat *Done*
Posted:
Sat Aug 07, 2010 5:23 pmby Lekegolo
Concise description:- Add a new room to livechat the sole purpose of which is for people to ask questions pertaining to CC.
Specifics/Details:- every now and again we get new users in Social asking for help, while no one minds answering their questions it does cause a slight disruption, people also occasionally ask in callouts which is meant to be only for finding games.
How this will benefit the site and/or other comments:- I'm almost positive that if someone looking for help joins the live chat and see a tab called Help that they would go there to ask their question. I think this is a simple change that could potentially help customer retention and satisfaction. The advantage of this over the Q&A forum is that players will be able to assist other players in REAL TIME. I made a room to test the concept, type "/join Help" to check it out, it has received a good reception.
Re: Add "Help" as a defualt room to live chat
Posted:
Sat Aug 07, 2010 6:07 pmby iamkoolerthanu
There are currently 6 players in the Help tab right now, and its not a default room. I think this would be a good idea.
One problem I have noticed already... if there isnt someone to answer questions 24 hours a day, players can get frustrated if there is no-one there to answer their questions.
Otherwise, great idea!
EDIT: Also, I think many more players will use the live chat feature if there was a help tab implemented.
Re: Add "Help" as a defualt room to live chat
Posted:
Sat Aug 07, 2010 6:40 pmby lord voldemort
good idea
Re: Add "Help" as a defualt room to live chat
Posted:
Sat Aug 07, 2010 6:41 pmby iamkoolerthanu
lord voldemort wrote:good idea
love the input to the conversation lv
But yeah, I don't see why anyone wouldn't want this lol. Seems like it would be easy to implement as well
Re: Add "Help" as a defualt room to live chat
Posted:
Sat Aug 07, 2010 7:16 pmby 40kguy
iamkoolerthanu wrote:There are currently 6 players in the Help tab right now, and its not a default room. I think this would be a good idea.
One problem I have noticed already... if there isnt someone to answer questions 24 hours a day, players can get frustrated if there is no-one there to answer their questions.
Otherwise, great idea!
EDIT: Also, I think many more players will use the live chat feature if there was a help tab implemented.
there should be A mod section for that
Re: Add "Help" as a defualt room to live chat
Posted:
Sun Aug 08, 2010 9:00 amby Ace Rimmer
I'm fine with this. I'd like it to be last in the list, as I believe that the last room is the one you enter by default (right now Callouts).
Re: Add "Help" as a defualt room to live chat
Posted:
Sun Aug 08, 2010 9:07 amby lord voldemort
iamkoolerthanu wrote:lord voldemort wrote:good idea
love the input to the conversation lv
But yeah, I don't see why anyone wouldn't want this lol. Seems like it would be easy to implement as well
what more needs to be said.
Re: Add "Help" as a defualt room to live chat
Posted:
Sun Aug 08, 2010 9:18 amby Woodruff
iamkoolerthanu wrote:One problem I have noticed already... if there isnt someone to answer questions 24 hours a day, players can get frustrated if there is no-one there to answer their questions.
This would be my only concern, as well...but the advantages clearly outweigh that disadvantage.
Re: Add "Help" as a defualt room to live chat
Posted:
Sun Aug 08, 2010 9:47 amby grifftron
I support a help tab, you would need a whole diff team i think tho, not just our fun loving chat mods, although some could be on the help team if they choose so, but also new mods that could be JUST for the help tab...
good idea
-griff
Re: Add "Help" as a defualt room to live chat
Posted:
Sun Aug 08, 2010 9:51 amby Woodruff
grifftron wrote:I support a help tab, you would need a whole diff team i think tho, not just our fun loving chat mods, although some could be on the help team if they choose so, but also new mods that could be JUST for the help tab...
good idea
-griff
Wouldn't hurt, you're right...maybe try to spread them out timezone-wise, if possible.
Re: Add "Help" as a defualt room to live chat
Posted:
Sun Aug 08, 2010 9:58 amby lord voldemort
grifftron wrote:I support a help tab, you would need a whole diff team i think tho, not just our fun loving chat mods, although some could be on the help team if they choose so, but also new mods that could be JUST for the help tab...
good idea
-griff
not really biased....but the current group of chat mods are some of the more knowledgable members on this site.
I think generic users will be there to help as well...it doesnt have to be a mod.
Re: Add "Help" as a defualt room to live chat
Posted:
Sun Aug 08, 2010 10:05 amby grifftron
True lovo, i didn't mean the chat mods don't know whats going on... whenever i have a question i want answered quick ill usually ask jake or TFO who is not even a chat mod. But more would not hurt, and mods from all diff time zones would be great so it could be like a 24 hour help line, hard to find the right people tho maybe...
-griff
Re: Add "Help" as a defualt room to live chat
Posted:
Sun Aug 08, 2010 11:12 amby iamkoolerthanu
And like what was already said, non-mod community members will be in there as well, answering questions where they can
Re: Add "Help" as a defualt room to live chat
Posted:
Sun Aug 08, 2010 4:06 pmby rdsrds2120
I think it's a good idea. There are a lot of people who come into the chat asking for help in Social, and wouldn't a help tab be better than posting a question in the forum and having to wait for a response? It would be...I know...lol
Re: Add "Help" as a defualt room to live chat
Posted:
Mon Aug 09, 2010 12:35 pmby Ace Rimmer
As a group, the chatters agree with this addition.
Re: Add "Help" as a defualt room to live chat
Posted:
Mon Aug 09, 2010 12:57 pmby AndyDufresne
I like it. It's like the Chat-based 'Q&A Forum'.
--Andy
Re: Add "Help" as a defualt room to live chat
Posted:
Mon Aug 09, 2010 2:04 pmby Leehar
AndyDufresne wrote:I like it. It's like the Chat-based 'Q&A Forum'.
--Andy
So do we call it Q&A chat?
Lets Do It!
Re: Add "Help" as a defualt room to live chat
Posted:
Mon Aug 09, 2010 4:30 pmby Woodruff
jakewilliams wrote:As a group, the chatters agree with this addition.
You all just wanted something new to chat about. <grin>
Re: Add "Help" as a defualt room to live chat
Posted:
Sun Aug 15, 2010 3:51 pmby Lekegolo
Is this still alive?
Re: Add "Help" as a defualt room to live chat
Posted:
Sun Aug 15, 2010 7:37 pmby lord voldemort
Lekegolo wrote:Is this still alive?
yes the turtle has only just got back from holidays...i expect this to be up asap
Re: Add "Help" as a defualt room to live chat
Posted:
Wed Aug 18, 2010 7:32 amby Ace Rimmer
Please move this to submitted suggestions, I'd like to see lack do this when he removes the Trivia Contest tab this weekend.
Re: Add "Help" as a defualt room to live chat
Posted:
Wed Aug 18, 2010 7:46 amby Dako
Dang, more job for us... =(
Re: Add "Help" as a defualt room to live chat
Posted:
Wed Aug 18, 2010 7:19 pmby Lekegolo
WOO!
Re: Add "Help" as a defualt room to live chat
Posted:
Thu Aug 19, 2010 7:08 pmby rdsrds2120
Dako wrote:Dang, more job for us... =(
Now come on, it can't be that hard. All's you'd really have to do is rename the Trivia Tab right? =]
Re: Add "Help" as a defualt room to live chat
Posted:
Thu Aug 26, 2010 3:56 pmby lackattack
Done!